higher education marketing header image
Best Practices

A Guide to Higher Education Marketing and Managing Social Media

15 July, 2021
6 min read
Lizzie Davey
Share

Everyone seems to be on social media today, particularly prospective college and university students. In fact, 18-29-year-olds are the largest demographic on social media, with 70% using Facebook, 71% using Instagram, and 65% using Snapchat.

The young user base makes social media a must-have for higher education institutions.

Going where your audience is already hanging out, puts your institution right in their eye line. And, improving your social media presence can attract more students, help fundraising efforts, and build awareness around alumni achievements.

Why higher education institutions should be on social media

Besides the fact that the key demographic groups on social media match the target audience of most higher education institutions, there are plenty of other pros to having a social presence.

Social media can help your institution:

  • Recruit new students
  • Increase student engagement
  • Increase fundraising efforts
  • Share alumni and college achievements
  • Get global exposure
  • Provide important information quickly
  • Create a community

Top tips for universities looking to bolster their social presence

With so many fancy features and talked-about tactics, it can be difficult to know where to start with social media - especially if you’re new to marketing and managing social media.

Here are some ways that colleges and universities from around the world are leveraging their social accounts to increase engagement and attract new students.

1. Virtual tours

A recent study by TargetX found that 58% of aspiring students use social media to look up schools they’re considering. This provides an excellent opportunity to get your institution on their radar and show them what you have to offer.

Hope College in Michigan is well represented on pretty much every social media platform you can think of:

hope college michigan social media presence

One of the more interesting tactics this college uses is offering virtual campus tours on Instagram. Prospective students can click “Campus” and be treated to an online look around the buildings and grounds.

hope college michigan instagram

Current students provide commentary on campus landmarks, different courses, and the extracurricular activities available at the college.

hope college instagram stories


How to share virtual tours:

  • Go live: use social media features like IGTV and Facebook Live to give real-time tours to prospective students
  • Get students involved: ask current students to provide their insights on their favourite campus spots
  • Make it interactive: ask questions and encourage viewers to engage with the tour
  • Make it easy to find: pin your virtual tour to the top of your institution's profile, as Hope College does with its Instagram Highlights

2. Student takeovers

Prospective students want to know they’re going to fit in at your college or university. Introducing them to existing students is a great way to do this, but it’s also helpful for sharing important information about the institution.

Brandeis University has an entire Instagram Highlight dedicated to student takeovers:

brandeis university instagram takeovers

When a prospective student clicks through, they’re greeted by multiple stories introducing different students, their courses, and their interests around campus.

brandeis university instagram stories

 

How to share student takeovers:

  • Choose a mixture of students: try and get a wide range of existing students to participate, to reach a broader spectrum of prospective new recruits
  • Give access: let students take control of your social media accounts for the day to share their stories in real-time
  • A day in the life: day in the life videos show prospective students what their time at your college could be like
  • Course information: get existing students to share information about their courses, including their workload and lecture schedule
  • Community walkthrough: share information about campus clubs or popular communities

3. Share your institution's missions and values

Students expect more from higher education institutions than ever before. 79% prioritise student satisfaction over league table rankings, with many looking for campuses that share the same values as them.

Social media is the perfect springboard for sharing your institution's value propositions and any missions that align with your student's wants and needs.

UNSW Sydney is a prime example of a university doing all it can to share its values with students. On Twitter, they post pictures and commentary about key events in the college calendar:

higher-education-marketing-unsw-values

And their Instagram is dedicated to showcasing iconic vantage points of the campus alongside pressing political topics and world news:

unsw celebrating holidays

 

How to share your missions and values:

  • Be authentic: don’t just post things for the sake of it - your institution's values and missions should be integral to everything you do (and that will come across on social media)
  • Add commentary: join conversations happening around the world and share your own thoughts and commentary
  • Celebrate social media holidays: check your calendar and mark down important dates in your social media calendar and share relevant content (for example, Black History Month, International Women's Day).

Pro tip - You can find tonnes of dates to celebrate on social media in our Social Media Holiday Calendar

4. Utilise user-generated content

Social campaigns that incorporate UGC see a 50% lift in engagement. And, by 2023, Gen-Z (a.k.a. your target audience) believe that UGC will have more credibility than traditional content created by a company.

Allegheny College uses the hashtag #acgatorgram to gather photos from students on Instagram. The hashtag page shows a mixture of student selfies, campus shots, and college information.

allegheny college instagram user generated content

In a similar fashion, Glasgow University’s dedicated #TeamUofG hashtag on Twitter is regularly used by students, staff, and even the Vice-Chancellor.

higher-education-marketing-glasgow-university-user-generated-content-hashtag

How to share UGC:

  • Dedicated hashtag: create a unique, college-relevant hashtag where you can collect UGC in one place
  • Provide incentives: offer rewards to students that share content via the hashtag or run a simple hashtag contest
  • Re-share UGC: re-post the best UGC examples from your students across social media channels and in other marketing materials

 

5. Fundraising

One of the biggest benefits of social media is its reach.

Universities used to be limited to advertising in their local area (or, at the very most, their country), but they can now spread the word across borders and into all four corners of the globe.

Purdue University uses this to its advantage to raise awareness of its annual Day of Giving. During the event, social media competitions take place under the #IGave hashtag, raising awareness of the day and Purdue University itself.

purdue university fundraising

 

How to use social media for fundraising:

  • Create a hashtag: hashtags are the easiest way to spread the word quickly about your fundraising event
  • Get students involved: encourage students, alumni, and staff to share information about the event
  • Make it interactive: run mini-contests, ask questions and mix up content formats to keep the event engaging

6. Bring it all together in one place

Trying to keep track of all your different social channels can be tricky. MIT makes it easier on themselves with their dedicated “social media hub”.

Here, they bring content from all their social channels together in one place. Students can browse images, text, and videos from various different platforms to get an overview of the institution.

mit

 

How to bring it all together:

  • Create a dedicated page: create a page on your website where you can pull all your social media posts together
  • Use a Tool: specialist software can help you automatically sync your social media content in one place

 

7. Live stream events

Events are a major part of any university’s calendar, and they can be a great way for prospective students to get an insight into what your institution offers. Live streaming events also helps to include existing students that aren’t able to make them in-person, which can increase engagement and loyalty.

Lansing Community College does exactly this. They live stream key events like student graduations and seminars via their Facebook page to reach a wider audience.

lansing-community college live stream event

 

The key events you can live stream:

  • Graduations: watching existing students graduate is a great incentive for prospective students and those studying with you at the moment
  • Q&As: interview alumni, bring in guest speakers, and interview staff about relevant and interesting topics
  • Lectures and seminars: show prospective students what your seminars and lectures are like by live streaming them on social media
  • Sporting events: show off your sports teams and their successes by live streaming key events

8. Run a competition

Everyone loves the chance to win something, but there are benefits for you, too. Instagram accounts that hold contests grow their followers 70% faster than accounts that don’t, while 62% of participants are likely to share a contest with a friend.

Leeds Beckett University recently ran a giveaway on Instagram to coincide with one of their live events. They offered participants the chance to win a £50 voucher if they shared the event with their friends and followers.

leeds beckett instagram competition

How to run a contest:

  • Choose a relevant prize: think about what students would love to receive (your prize doesn’t have to be huge, though - it could be as simple as a voucher)
  • Encourage shares: make sure sharing the contest is a prerequisite for entering so you can quickly spread the word
  • Designate a hashtag: use a hashtag to increase reach and engagement

9. Celebrate successes

The majority of colleges and universities are doing amazing things outside of teaching students. Alumni are participating in world-changing projects, professors are undergoing fascinating research, and existing students are doing great things outside of class.

Do what the University of Sheffield does and share these successes on social media. It gives a deeper insight into what students and staff are capable of and increases your credibility as an institution.

university of sheffield success

How to share successes:

  • Share research: promote research and projects alumni and staff are working on
  • Celebrate students: share the successes of students outside of their classroom achievements
  • Keep followers updated: continue to update your audience on ongoing projects

 

Creating a social media strategy for your college or university

Now that you’ve got some real-life inspiration under your belt, here’s how you can create a social media strategy for your college or university.

 

  1. Choose the right social media platforms: you don’t have to be everywhere at once. In fact, a recent study found that Snapchat and Instagram are the most prominent channels for young adults
  2. Choose your goals: what do you want to achieve with your social media efforts? More students? Increased engagement?
  3. Create and schedule posts: map out your publishing schedule and team up with relevant creatives to bring your posts to life with a tool like Sendible
  4. Track and measure results: keep an eye on your social stats to see how your campaigns are doing. Look closely at follower count, engagement rates, and click-throughs

What about agencies managing higher education clients?

If you’re an agency managing clients like colleges and universities, you’ll need to be creative with how you manage each account.

Here’s a quick rundown of how you can get started:

  • Discover the goal of each university
  • Identify what their students want and need
  • Explore which platforms the institution is performing best on (or which ones their audience favour) by running a social media health check

Juggling social media accounts for multiple higher education institutions can be hard. Therefore, it’s crucial that you schedule content and have social media calendars and strategies for each university.

Higher education institutions need to get social

Social media is crucial for universities and colleges. Reaching new students and engaging with existing ones means meeting them where they’re already hanging out.

Take inspiration from the institutions we’ve highlighted here, then sit down to create your own strategy. Don’t forget to schedule posts and consistently manage your accounts to grow your social media presence.

Check out our free resources today

Level-up your social media.

Subscribe to our blog to get valuable insights so you can maximise your results.

Join the conversation