Vulnerability Reporting Policy

At Sendible, trust is our #1 value and we take the protection of our customers’ data very seriously.

The Sendible security team acknowledges the valuable role that independent security researchers play in internet security. As a result, we encourage responsible reporting of any vulnerabilities that may be found on our site or applications. Sendible is committed to working with security researchers to verify and address any potential vulnerabilities that are reported to us. As a policy, Sendible does not offer compensation for reported issues.

Please review these terms before you test and/or report a vulnerability. Sendible pledges not to initiate legal action against researchers for penetrating or attempting to penetrate our systems as long as they adhere to this policy.

 

Testing for security vulnerabilities:

Whenever a test or trial account is available, please conduct all vulnerability testing against such instances. Always use test or trial accounts when testing our online services.

 

Reporting a potential security vulnerability:

  • Privately share details of the suspected vulnerability with Sendible by sending an email to security@sendible.com

  • Provide full details of the suspected vulnerability so the Sendible security team may validate and reproduce the issue

 

Sendible does not permit the following types of security research:

While we encourage you to discover and report to us any vulnerabilities you find in a responsible manner, the following conduct is expressly prohibited:

  • Performing actions that may negatively affect Sendible or its users (e.g. Spam, Brute Force, Denial of Service…)

  • Accessing, or attempting to access, data or information that does not belong to you

  • Destroying or corrupting, or attempting to destroy or corrupt, data or information that does not belong to you

  • Conducting any kind of physical or electronic attack on Sendible personnel, property or data centres

  • Social engineering any Sendible employee or contractor

  • Conduct vulnerability testing of participating services using anything other than test accounts (e.g. test or trial accounts)

  • Violating any laws or breaching any agreements in order to discover vulnerabilities

 

The Sendible security team commitment:

We ask that you do not share or publicise an unresolved vulnerability with/to third parties. If you responsibly submit a vulnerability report, the Sendible security team and associated development organisations will use reasonable efforts to:

  • Respond in a timely manner, acknowledging receipt of your vulnerability report

  • Provide an estimated time frame for addressing the vulnerability report

  • Notify you when the vulnerability has been fixed

We are happy to thank every individual researcher who submits a vulnerability report helping us improve our overall security posture at Sendible.

Note: We do not offer bug bounties or compensation for reported issues.