Background

In the ever-evolving realm of digital marketing, small agencies like DigiTLC face distinctive challenges that demand agility and innovative solutions. Positioned in Australia, DigiTLC distinguishes itself with a client-centric model, emphasising collaboration and bespoke support to navigate the complex digital environment. Sharlene Garth, DigiTLC's seasoned social media manager, credits Sendible, a comprehensive social media management tool, as a pivotal ally in amplifying their marketing efficacy and client engagement.

1. Can you introduce yourself and provide a quick overview of your business? 

Hello, I'm Sharlene, the social media manager at DigiTLC, a small agency located in Australia with a unique approach to digital marketing. At DigiTLC, we don't just work for our clients; we work with them. Our approach is centred around collaboration and support. We understand the challenges that small businesses face in the digital landscape, and our goal is to provide them with the tools and guidance they need to thrive.

2. What were your biggest challenges and pain points with your social media management prior to using Sendible, and how have we helped you solve them?

Before switching to Sendible, our social media management posed several challenges and pain points:

High Costs: We were spending significant money with another company, impacting our budget.

Limited Support: The support provided by our previous provider needed to be improved. We felt unsupported and struggled to resolve issues efficiently.

Lack of Flexibility: Our previous provider needed to adapt to our changing needs and requirements.

Since transitioning to Sendible, we've experienced a remarkable improvement:

Cost-Effectiveness: Sendible offers competitive pricing without compromising quality, allowing us to manage our budget better.

Exceptional Support: The support from Sendible has been outstanding. They are responsive, helpful, and always available to assist us with questions or issues.

Flexibility: Sendible's platform is incredibly flexible, accommodating our evolving needs and enabling us to customise our social media management approach.

Overall, Sendible has been a game-changer for us. Their flexibility, support, and cost-effectiveness have significantly improved our social media management experience, making them an invaluable partner in our growth and success.

3. What is your favourite Sendible feature, and how has it helped you achieve success? Feel free to name multiple as well!

My favourite Sendible features have played a crucial role in helping us achieve success:

Reporting: The reporting feature is hands-down my favourite. Our clients love receiving colourful, detailed updates on their social media performance each month. Not only does it provide valuable insights, but it also showcases our professionalism and organisation. Having these reports ready before meetings has elevated our client interactions and instilled confidence in our services.

Bulk Scheduling with CSV Export: The bulk scheduling feature has been a game-changer for us. Being able to schedule multiple posts simultaneously and export them as CSV files has saved us tremendous time and effort. It streamlines our workflow and allows us to plan and schedule content efficiently, ensuring consistent and timely posting across all platforms.

Library Feature: The library feature has proven incredibly helpful for storing and organising future posts and hashtags. It allows us to easily access and reuse content, saving time and ensuring our messaging consistency. A centralised repository for our social media assets has enhanced our content management process and efficiency.

These Sendible features have significantly contributed to our success by streamlining our processes, enhancing our client interactions, and empowering us to deliver exceptional social media management services.

4. Have you achieved any positive or measurable results for yourself or a client since using Sendible?

Positive and measurable results were achieved by using Sendible for our clients. 

Enhanced Client Satisfaction: Providing detailed reports, analytics, and streamlined communication through Sendible can increase client satisfaction by demonstrating the impact of social media efforts and providing transparency in performance.

Time-saving: Rather than manually posting to each platform individually, Sendible allows you to plan and schedule content in advance, saving time and streamlining your social media management process.

5. What Sendible best practices would you recommend to other customers?

Set Up Customised Reports: Use Sendible's reporting feature to create customised reports tailored to your specific goals and metrics. 

Utilise Automation Features: Automating repetitive tasks can save time and ensure consistency in your social media management.

6. What is your advice to others who might be considering using Sendible?

When considering using Sendible, contacting their team for a chat is a great way to start. The Sendible team can provide personalised guidance on utilising the platform best to meet your goals by discussing your specific needs and how you work with your clients.

They can offer insights, tips, and best practices tailored to your unique situation, helping you get the most out of Sendible and maximise its benefits for your business. Additionally, taking advantage of any demos, trials, or training resources offered by Sendible can further familiarise you with the platform and its capabilities before deciding.

Ultimately, engaging with Sendible's support team and exploring their resources will ensure you're equipped to use the platform effectively and succeed in your social media management efforts.

7. Can you share what you’ve found valuable about having a White Label subscription with Sendible? 

Having a White Label subscription with Sendible offers  several valuable benefits

Brand Consistency: With White Label, you can customise the platform with your branding, including logos, colours, and domain, creating a seamless experience for your clients. This enhances brand consistency and professionalism, reinforcing your brand identity.

Client Perception: Presenting Sendible as our own branded platform enhances our credibility and perceived value in the eyes of our clients. It positions us as a professional and reliable partner capable of providing comprehensive social media management solutions under your brand umbrella.

 8.Do you have any overall feedback or advice for us as a company?

Thank you, Sendible, for your ongoing support and flexibility. Your assistance has been instrumental in using your platform. The fact that you are always available to address our needs and adapt to our company's requirements speaks volumes about your commitment to customer satisfaction.