Here at Sendible, we take product feedback extremely seriously.
We believe that listening to our customers, prospects, and team members - by taking their ideas on board and bringing their voices into the capabilities we choose to invest in - is a surefire way to build a better product.
We use your feedback to identify the most important ideas, pain points, and opportunities so that you can get more value from our product as efficiently as possible.
Submitting your feedback couldn't be simpler.
With Sendible’s Ideas Portal, you have the ability to impact the company’s development work and have a direct say in the features we create. You can easily find it at https://ideas.sendible.com/.
You can see all of the ideas we are considering today, as well as see those that are planned for development. You can also get the first look at any features or functionality we have recently launched.
By selecting any idea, you can get more details about it and even see the Product department team member leading its development efforts.
From there, you can indicate how important it is to you and provide a personalised message to help explain your choice.
The last step is to confirm your email address. Once you’ve verified your email address, you’ll be signed in and won’t need to confirm your email address until the next time you’ve logged in.
You can even send us your own ideas if they aren’t currently on the product board!
So, take the time to help guide Sendible for your particular needs with the Sendible Ideas portal today. We’d love to hear from you.
To make your request more impactful, here are four tips for good feedback:
We don’t expect you to know all the answers, but feel free to get creative with what you think would work!
On the practical side, we also recommend including one suggestion per post and refraining from posting personal information.
All new requests will be reviewed and linked to an idea so that more people can vote, prioritise and give us information. This allows us to gauge demand, gather use cases, and automatically establish impact and value.
Fortnightly, our Product Team holds a product feedback meeting. They discuss the highest priorities for our customers, team members, and prospects and look at how the requests align with our own product and company strategy.
As the team goes through, they will update each idea so that you immediately know the outcome.
If we decide to build a feature or make an improvement, the status will change to "Planned" and it will be added to the planned tab which you can view at any time - here.
Our product feedback portal always has the most up-to-date information about our product and what we are building next. We will always provide an explanation as to the nature of the status update.
If you reach out directly to our Support or Customer Success teams, they'll be able to look up ideas for you, but they won't have any additional information or provide an estimate for when your request will be reviewed.
Items will be reviewed by the product specialist on a fortnightly basis; we take the top requests and update the status where appropriate. Roadmapping meetings occur quarterly.
Make sure your ideas are clear and concise so others can vote on it and prioritise. Also, be sure to prioritise your own requests too - that way, we will know if a particular request is important to you.
If we haven't reviewed your item yet and it is a high priority for you:
Prior to migrating our feedback portal onto the new system, all feature ideas and votes were added to the back-end of our new portal. While you can't see the historical evolution of these ideas, every piece of feedback has been accounted for and will be taken into consideration by our product and development teams.
Thank you for your feedback, understanding, and support as we work together to build the best product possible!
